Terms and Conditions

Confirmation of Booking
A provisional booking has been made with confirmation on receipt of deposit. Upon receipt of your deposit we make a commitment to your event and will turn away all other work on that date for the oven allocated and for this reason, the deposit is non-refundable.

Food Service
Food will be provided and arranged as discussed and agreed. Every care is taken to ensure that the quantities are correct and appropriate for the event in keeping with standard catering portion sizes. Flaming Good cannot be held responsible for guests’ behaviour around food or any shortfalls that may arise as a result of such behaviour. Leftover food may be kept by the host.
Pizzas are usually placed on timber platters for collection at the marquee and distribution by the host unless the waiter
service has been organised.

For buffet-style service chafing dishes are placed on a conveniently located table along with crockery and cutlery if ordered. Please note it is the host’s responsibility to make sure a table is provided.

Special dietary requirements
We understand the importance of catering for specialised dietary needs – vegetarian and gluten-free options are available by prior arrangement. If you have special dietary requirements please make sure that they are noted on your invoice. Please note that we do not operate a nut-free kitchen.

Set-Up
Flaming Good will arrive on-site approximately 2-3 hours prior to food service for set up. Access to a water point and 1x 10amp powerpoint will be required. A smooth level service is needed for the trailers and this should be as close to the service area as practical. We will bring our own extension leads up to 50m in length and hosepipes up to 30m.
If service is a greater distance than this please let us know so we can make extra lengths available.

Final Payment
We will call you three weeks prior to the event to confirm the menu and final numbers. The final invoice will be issued with payment required within the payment terms stipulated. In the event that numbers are increased after final payment and prior to the event, the outstanding balance is payable in cash prior to the commencement of the event or by Credit card. Credit card payment will attract a surcharge of 2%.

Cancellation
In the event that a cancellation is made by the client:

  • The $500 deposit will be retained.
  • If cancellation is made less than 14 days but more than 7 days prior to the event the initial deposit will be
    retained by Flaming Good together with 50% of the final invoice amount.
  • If cancellation is made 6 or fewer days prior then all monies will be retained.

In the event that cancellation is made by Flaming Good:

  • In the unlikely event that cancellation is made by Flaming Good, all monies will be returned to the client
    except under extreme unavoidable circumstances that are outside external control, such as flooding or fire on the day of the event. In this situation a refund will be given, less the cost of expenses incurred.